Get help with your plumbing or heating problem
If you’re dealing with a plumbing or heating issue, start with our troubleshooting guides. Each guide explains what to check safely, what the likely causes are, and when it’s time to call a professional.
Step 1 — Try a troubleshooting guide
Most common plumbing and heating issues can be diagnosed quickly with the right checks. Use the Advice Hub to find the guide that matches your symptoms.
Step 2 — Still stuck?
If you’ve followed a guide but the problem isn’t clear, you can request help. Leave your email and a short description of what’s happening and we’ll notify you when structured engineer-led support becomes available.
What information helps us help you
- What exactly is happening (symptoms)
- When the problem started
- Whether it happens all the time or intermittently
- Your boiler type if relevant (combi / system / regular)
- Any fault codes showing on the boiler
- Anything you have already checked or tried
Important safety note
If you smell gas, suspect carbon monoxide, see scorching around appliances, or water is near electrical systems, stop immediately and contact the appropriate emergency service.
- Gas emergency line: 0800 111 999
- If water is leaking near electrics, isolate power only if it is safe to do so
- If a leak is causing damage, isolate the water supply
Plumb Advice provides safety-first troubleshooting guidance. For dangerous situations or major faults, always contact a qualified professional.