This Privacy Policy explains how Plumb Advice collects, uses and protects personal information when you use this website.
Who we are
Plumb Advice is a UK-focused plumbing and heating troubleshooting website. If you have questions about this policy or your personal information, contact us at [insert contact email].
What information we collect
- Information you submit through forms, such as your name, email address and message
- Information you provide when leaving comments
- Technical information collected automatically, such as IP address, browser type and basic usage data
- Cookie and device information where applicable
How we use your information
- To respond to enquiries and support requests
- To improve the website and troubleshooting guides
- To manage comments and feedback
- To send updates about services or support where you have requested them
- To protect the website from abuse, spam or security threats
Lawful basis for processing
We process personal information where necessary for our legitimate interests in operating and improving the site, and where you have provided information voluntarily through contact, feedback or support forms. Where consent is required, we rely on your consent.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, managing feedback, maintaining records, and meeting legal or administrative obligations.
Sharing your information
We do not sell your personal information. We may share information with trusted service providers who help us operate the website, such as hosting, email or anti-spam services, where necessary.
Comments and user submissions
If you leave a comment or submit feedback, the information you provide may be stored and displayed on the website where relevant. Please avoid submitting sensitive personal information through public comment areas.
Cookies and similar technologies
This website may use cookies or similar technologies to make the site work properly, improve performance, understand usage, and support security. Some cookies may be set by third-party tools used on the site.
You can usually control cookies through your browser settings. If we use optional analytics, advertising or third-party tracking tools, we will make this clear and obtain consent where required.
Your rights
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information in some circumstances
- The right to object to certain types of processing
- The right to withdraw consent where processing is based on consent
- The right to complain to the Information Commissioner’s Office (ICO)
Contact
If you have any privacy-related questions or requests, contact us at [insert contact email].
If you are not satisfied, you can complain to the Information Commissioner’s Office (ICO).
Updates to this policy
We may update this Privacy Policy from time to time. Please check this page periodically for any changes.